Refund policy

Refund, Return, and Order Issue Policy

Due to the personal-use nature of our handcrafted skincare products, all sales are final except for qualifying order issues and claims approved under our 30-Day Results Promise.

We do not accept general returns or exchanges. Please review all product descriptions and ingredient lists carefully before purchasing.

Order Changes and Cancellations

Once an order has been processed, we cannot cancel or modify it. This includes combining orders, changing products, applying discounts, or updating shipping information.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Damaged, Incorrect, or Lost Orders

Please contact support@gubbahomestead.com within 30 days of delivery if your order arrives damaged or incorrect. For packages lost in transit, contact us within 30 days of the estimated delivery date.

Include your order number, a description of the issue, and clear photographs when applicable. We will review the claim and determine the appropriate resolution. Replacements are prioritized. Store credit or a refund may be provided at our discretion or when required by law.

Claims submitted after the applicable 30-day period will not be accepted, except where required by law.

Returned-to-Sender Packages

If an order is returned to us because of an incorrect or incomplete address, refusal, or failure to claim the package, you may choose one of the following:

• Pay a $9.95 shipping and handling fee to have the order reshipped.

• Receive a refund of the product price, minus the original shipping charge and a $20 return-handling fee.

30-Day Results Promise

We stand behind our small-batch skincare and want customers to have a fair opportunity to experience it consistently.

One qualifying physical product per household may be returned under our 30-Day Results Promise when all of the following requirements are met:

• You used the product consistently and as directed for at least 14 days.

• You contacted us within 30 days of delivery.

• You provided your order number and a brief explanation of your experience.

• The product is less than half used, remains in its original packaging, and has not been damaged or altered.

• You received written return authorization from our Support Team before mailing the product.

• You return the authorized product within 14 days of receiving return instructions.

Customers are responsible for return shipping and should use a trackable shipping service. Unauthorized returns will not be accepted.

Once the approved return is received and inspected, the qualifying product price will be refunded to the original payment method. Original and return shipping charges are non-refundable.

The Results Promise is limited to one product per household, lifetime. Digital products, gift cards, subscription renewal orders, items marked final sale, and products purchased from third-party retailers are excluded.

This promise is intended for genuine product experiences and is not a free trial.

Shipping Protection

Shipping Protection provides replacement coverage for qualifying packages that are lost, stolen, or damaged during transit.

Approved Shipping Protection claims are eligible for replacement only, not a refund. Customers who decline Shipping Protection may be required to complete the carrier’s claim process before a resolution can be considered. Packages marked delivered but reported missing are not guaranteed replacement without Shipping Protection, except where required by law.

Product Ingredients and Sensitivities

Complete ingredient lists are provided for every product. Customers are responsible for reviewing these ingredients before purchasing and for determining whether a product is appropriate for their individual needs.

Always perform a patch test before full use. We cannot guarantee that a product will be suitable for every person or prevent individual allergic reactions or sensitivities.

If irritation occurs, discontinue use and seek medical guidance when appropriate.

Natural Product Variations

Because our products are handmade in small batches using natural ingredients, minor variations in scent, color, texture, or appearance may occur. These natural variations are not considered defects.

Tallow balms may soften or melt during warm weather. Melting does not affect product quality and is not grounds for replacement or refund. If melting occurs, place the product upright in a cool area until it firms.

Subscriptions

Subscriptions may be canceled or modified before the applicable renewal cutoff shown in your account. Once a subscription renewal order has been processed, it cannot be canceled, changed, or returned.

Canceling a subscription stops future renewals but does not cancel an order that has already been processed.

Non-Returnable Items

The following items are non-returnable and non-refundable, except where required by law:

• Digital downloads

• Gift cards

• Items marked final sale

• Subscription renewal orders that have already been processed

• Products purchased from third-party retailers

• Opened, used, altered, or tampered products that do not qualify under the 30-Day Results Promise

Policy Abuse

We reserve the right to deny claims, refunds, replacements, or future orders when we reasonably suspect fraud, policy abuse, repeated unsupported claims, or abusive chargeback activity.

By completing a purchase, you acknowledge and agree to this policy.

Questions may be sent to support@gubbahomestead.com.